FAQ
What you need to know.
Answers to the questions people ask us most. Can’t find yours? Get in touch.
The preview
What is the preview?
Closets in the Sky isn’t open yet. The preview is the real app (closets, photos, requests, tracking) with the warehouse and the shipping simulated, so you can try the whole service in a few minutes.
Will anything actually ship, or will I be charged?
No. Boxes you “ship” arrive at our studio in about 90 seconds, and deliveries reach you in one to four minutes depending on the speed you pick. Nothing is posted, picked up or charged, and the plan you pick is only so we learn what people would choose.
Why do you ask for my ZIP code?
We’ll open city by city, starting where the most people want us. Your ZIP is how we count that. We don’t need your street address in the preview.
What is founding-member pricing?
A launch price reserved for the people who help shape the service. Finish the survey (in the preview, or on the survey page) and you’re a founding member. We’ll email you the details before we launch.
Getting started
How do I take the stress out of my mess?
Simply sign up and send us the clothing items that are making your closets overflow.
What is the maximum number of items I can store?
Right now, you can send us as much as you want! We are a service for individuals and personal use only. Business and multi-family accounts are subject to cancellation and return of items.
Are the poly mailers safe for my precious dresses?
Yes! Our poly mailers are large and durable. They fit about 20 t-shirts and 3 pairs of pants, or 3–4 coats. For dresses, we suggest 10–15 per mailer. Precious dresses like bridal or couture gowns are safe too. If you need alternative packaging, just email customer service and we’ll find the best shipping solution for you.
What if I need more poly mailers?
Simply email customer service and we’ll send you more. You can also reach us through the chat on our website.
Shipping & returns
How often can I have things sent back from my closet?
As many times as you like, though we ask that you try to limit requests to 3–4 times a month. Please allow 3–5 days for items to ship to and from our facility. If you’re a NYC customer, we’ll do our best to have your items arrive within 1–3 days.
Do I drop off my packed poly mailer, or will you schedule a pickup?
Whatever works best for you! To schedule a pickup, email customer service with the date, time and how many full poly mailers you have ready. Or, if it’s easier, drop them off at your local FedEx, UPS or USPS.
How do I choose specific items to ship back home?
Select the items in your Virtual Closet (choose the photo of each item in your account), set a deliver-by date, and leave the rest to us.
Can I change my address at any time?
Yes, you can edit your address in your account at any time. Just make sure it’s accurate before you request items back.
Is there any risk of my items getting lost or damaged?
As with anything that’s shipped, there’s always a very slight risk, but we make every effort to keep your items safe throughout the shipping process. We use durable poly mailers, and we carry insurance both for shipping and within our facility. The safety and quality care of your items is our priority.
Seasons & special items
How do I rotate my closet as the seasons change?
Simply send us the clothes from last season and you’ll have plenty of room in your closet.
Winter is almost over. How do I keep my clothes safe until next year?
Send us your winter clothing and we’ll keep it safe until you need it again.
Summer is ending and I need space for my winter jackets.
Send us your summer clothing and we’ll keep it safe until you need it again.
I have a small apartment and love clothes I don’t wear all the time.
Send us the pieces you wear on special occasions. Think of us as your layaway store, only better.
Can I keep my first-born’s clothes for my other children?
Absolutely. Send us your dearest clothing items and we’ll take good care of them until you need them.
Your account
What if I want to cancel my subscription?
You can cancel at any time. We’ll send your items back and stop your payments. If you have any issues with payments, contact customer service and we’ll resolve them as quickly as we can.